Frequently Asked Questions

Browse the list below to find a wealth of information commonly requested by consumers of Hill's pet foods. If you don't find what you're looking for, please contact us with any questions.

Frequently Asked Questions

  • Top Questions

    How much should I feed my pet?

    Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended only as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for Hill's brand pet food that you feed your pet, refer to our product selector.

    What is the Hill's Pet Nutrition guarantee?

    All of our products are 100% satisfaction guaranteed or your money back. If you are not satisfied for any reason, return the unused portion to your Hill's authorized retailer for a refund or replacement.

    How do I access Hill’s Pet Nutrition current employment opportunities?

    Please visit our Careers section for more information about jobs available at Hill's.

    How can I learn more about my pet's Hill's pet food - including how it works, the ingredients, calories, etc.?

    For detailed information about Science Diet, Prescription Diet, Bioactive Recipe, or Healthy Advantage products, browse our products using these links:

    What's the shelf life of the Hill's food my pet eats? How can I store the food?

    Check out the shelf life of our foods and storage tips to keep them fresh.

    What are the differences between your brands?

    Prescription Diet brand pet foods are formulated to address specific medical conditions that can develop in pets. Prescription Diet foods are available through your pet's veterinarian, or through authorized online retailers. If you have a pet with a medical condition, please speak to your veterinarian to see if a Prescription Diet pet food is right for your dog or cat. Prescription Diet is clinical nutrition to improve quality of life™.

    Science Diet brand pet foods are formulated to meet the needs of healthy pets during various life stages. Science Diet healthy pet food offers clinically proven benefits that promote vitality and well-being at any age or lifestyle with a full range of precisely balanced products. Science Diet has 100% of what pets need, 0% of what they don't. Science Diet has the finest natural ingredients your pet will love and no artificial colors, flavors or preservatives to help ensure that your pet lives a happy, healthy life.

    Hill’s Bioactive Recipe formulas use Hill’s extensive knowledge of how  dogs’ biology and genes respond to select ingredients in their food. Bioactive Recipes offer tailored benefits ideal for your dog’s overall health using ingredients blended in specific combinations that are easily digested ensuring nutrients are bioavailable. 

    Healthy Advantage brand pet foods offer preventative nutrition for each lifestage. Each Healthy Advantage pet food delivers five health benefits to address the needs of pets at every lifestage. Along with regular exercise and veterinary checkups, Healthy Advantage maximizes your pet's potential for a healthier future. Healthy Advantage is available exclusively through your veterinarian.

    We do not make Science Diet, Bioactive Recipe or Healthy Advantage products that serve as substitutions for Prescription Diet products.

  • Feeding and Treating with Hill's Pet Foods

    My pet is a finicky eater, how can I enhance the taste of my pet's food? Can I feed people food or table scraps?

    Taste tests show that pets prefer Hill's® pet foods to many other leading brands, however we realize some pets can be picky eaters. To help you in this situation, we suggest following one or more of the tips below to encourage your pet to eat.

    • If you are starting to feed your pet a new food, refer to the 7-Day Transition Schedule for dogs or cats. A gradual transition from the current food to a new food helps wean your pet from one food to another. Click here to see transition tips and video for dogs or cats

    • Meal feed your pet by measuring the appropriate daily feeding amount of food and placing it in your pet's bowl. If you are feeding your pet more than one meal during the day, divide the amount into the number of feedings for the day.

    • For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal. Remember, food tastes much better when we have an appetite!

    • If you are feeding your pet dry food, try hand-feeding by holding the kibbles of food in your hand and feeding it to your pet in small portions for the first few feedings.

    • Add a couple of tablespoons of warm (not hot) water to one serving of your pet's dry food. Let the mixture sit for a few minutes to soften the kibbles, then serve. Moisten enough food for one meal feeding at a time so the food doesn't spoil. Do not leave moistened food out more than four hours.
    • You can make pet food gravy to mix with the dry food by adding a few tablespoons of warm (not hot) water to the equivalent canned pet food. Spoon the gravy over the dry food and serve. Be sure to only make enough for one serving at a time so the food doesn't spoil.

    We do not recommend feeding people food or table scraps. Veterinarians strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's nutrition which over time may lead to health problems for your pet (like obesity). Feeding table scraps or “people” food can also result in a more finicky pet.

    What is the best way to treat my pet?

    • Treating your dog is a great way to bond and show how much you care and love your dog. Dog treats can be used as rewards for good behavior and as part of training.  We offer the perfect treat for your perfect dog and we go beyond just the plain old, dry dog biscuits! And you can feel good about indulging your dog with one of Hill’s® healthy, high quality dog snacks. Browse our wide variety of flavors for great taste and great nutrition in perfect harmony. Here is the link

    • Is your dog on a Prescription Diet product? Prescription Diet Canine Treats are a low-calorie, restricted mineral treat for dogs being fed Prescription Diet foods. You can provide up to 10 percent of your dog's daily energy needs by feeding Prescription Diet Canine Treats and still maintain the appropriate nutritional profile to aid in managing the underlying condition. Ask your veterinarian if one of our varieties of Prescription Diet Canine Treats would be the right option to feed your dog.  

    • Is your cat on a Prescription Diet product? We offer two Prescription Diet Feline treat varieties:

      Prescription Diet® Hypo-Treats® for cats with food sensitivities and skin conditions

      Prescription Diet® Metabolic Treats are healthy and rewarding treats for adult cats to support healthy weight loss and weight maintenance. (Add link to product name

  • About Hill's Pet Nutrition, Inc.

    We believe all animals from your pet, to the companion animals we care for should be loved and cared for during the lifetimes. Our Mission is to help enrich and lengthen the special relationship between people and their pets. Click Here to learn more.

  • Coupons & Samples

    Where can I find coupons?

    A large percentage of promotions and coupons are routed through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available.  If you would like to directly access our special offers page follow this link:

    Why can't I find a promotion on my pet's product?

    While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or coupons available. Be sure to check periodically with your veterinarian or pet food retailer in addition to our page.

    Do you have samples available to send?

    At this time, we do not have samples available. All of our pet foods are covered under a 100% guarantee. This means you can return the pet food back to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you will be satisfied with our products.

    How do I know my coupon is valid?

    Hill's Pet Nutrition does not sell, or authorize the sale of, its manufacturer coupons through online auction sites. Consumers purchasing Hill's manufacturer coupons from online auction sites are obtaining such coupons through unauthorized means and likely are obtaining fraudulent coupons. Only Hill's manufacturer coupons obtained directly from the website or Hill's own direct mail offerings are valid for redemption.

  • Hill’s Nutrition & Quality

    Hill’s cares deeply about product safety and quality.  At Hill’s, we build high levels of safety and quality assurance throughout the product life cycle. In the last 10 years Hill’s has invested millions of dollars in our facilities, manufacturing practices and formulas to reduce the risk of food safety issues. Click here to learn more about Quality, Nutrition & our company